Frequently Asked Questions

Frequently Asked Questions (FAQ)

Orders

How can I place an order?

You can place an order through our official website at any time. After your order is submitted, our representative will contact you to confirm the order, verify the delivery details, and discuss the payment method.

Can I cancel my order?

Yes. You may cancel your order before it has been handed over to the delivery service.

Once the order has been dispatched or is already in transit, cancellation is no longer possible.

Payment

Which payment methods do you accept?

We accept the following payment methods:

• Bank cards (Visa, Mastercard and other supported cards);
• Cash upon delivery (where available);
• Other payment methods available during checkout.

The list of available payment methods may change from time to time.

Can I pay in installments?

Installment payment options may be available through selected partner banks and financial institutions.

Availability depends on the product and the financing partner.

Delivery

When will I receive my order?

Orders within Tashkent are usually delivered within 24 hours after confirmation.

Orders to other regions of Uzbekistan are generally delivered within 2–3 business days, depending on the destination and courier service.

How much does delivery cost?

• Tashkent: UZS 50,000
• Other regions of Uzbekistan: UZS 65,000

Current delivery charges are displayed during checkout.

Can I pick up my order from a store?

Yes. You can select Store Pickup during checkout and collect your order from one of our boutiques after receiving confirmation that it is ready.

Warranty

Do your products come with a warranty?

Yes. All products are covered by the official manufacturer's warranty where applicable.

Warranty terms and conditions vary depending on the brand and are provided with the product.

How do I request warranty service?

Please visit one of our boutiques or contact Customer Support with:

• the product;
• proof of purchase;
• warranty card (if applicable).

Our specialists will inspect the product and process your request according to the manufacturer's warranty policy.

Returns & Exchanges

Can I return or exchange a product?

Returns and exchanges are processed in accordance with the applicable legislation of the Republic of Uzbekistan and our Return & Exchange Policy.

How do I request a refund?

To request a refund, please provide:

• the product;
• proof of purchase.

Refunds, when approved, are issued using the original payment method.

The processing time depends on your bank or payment provider.

Which products cannot be returned or exchanged?

Certain products cannot be returned or exchanged where such restrictions are established by the applicable legislation of the Republic of Uzbekistan, including but not limited to:

• Jewelry made of precious metals;
• Gold jewelry;
• Earrings;
• Gift cards and gift certificates;
• Smart watches.

Privacy & Security

Is my personal information secure?

Yes.

We are committed to protecting your personal information and process it in accordance with the applicable legislation of the Republic of Uzbekistan and our Privacy Policy.

Contact

How can I contact Customer Support?

You can contact us using the following details:

Phone: +998 90 819 08 80

E-mail: To be added after the official corporate email address is created.